Frequently asked questions
Below you will find the answers to the question users often ask us.
Where can I find a carrier’s phone number before I place my order?
How do I order transport through ONTRIS?
I need to cancel my order.
I have ordered transportation, but the delivery address has been changed.
My shipment has not been delivered in accordance with my order.
Is it possible to pay cash?
Which credit cards do you accept?
The carrier has not yet picked up my shipment.
Credit card information
Is it possible to upload my customers or do I have to type them all individually?
My shipment has been damaged.
1. Where can I find a carrier’s phone number before I place my order?
You will receive all relevant information about the carrier once you have placed your order.
2. How do I order transport through ONTRIS?
Click on the ONTRIS logo (top left) which directs you to the front page.
Select whether you are shipping a letter, a package or a pallet. As you fill out part 1, part 2 becomes visible and this continues until you reach part 6. When you reach part 6, you will be shown the prices from the carriers in the system along with their prices at the exact time you entered previously. As soon as you have clicked on the carrier you wish to select, you have five minutes to enter the correct address and complete your payment. If you do not enter the address and complete the payment within five minutes, you will have register the shipment again. The reason for this is that we don’t want a carrier to lose revenue from another customer in case you decide not to use them.
3. I need to cancel my order.
An order can be cancelled free of charge up to four hours before pickup. If the pickup is less than two hours away, you will be charged half the price of the original order
4. I have ordered transportation, but the delivery address has been changed.
Your confirmation email contains your carrier’s contact information. We recommend you contact your carrier as soon as possible and inform them of the change of address. However, it is up to the carrier whether they are able to deliver to the new address. It is possible that the carrier may impose further charges for delivery. In such cases, this is the carriers prerogative and ONTRIS is unable to intervene.
5. My shipment has not been delivered in accordance with my order.
In order to ensure documentation for your complaint, send the carrier a letter, in which you describe your grievances. Also, call the carrier.
6. Is it possible to pay cash?
7. Which credit cards do you accept?
We accept all kinds of credit cards.
8. The carrier has not yet picked up my shipment.
Vi anbefaler dig at tage kontakt til den pågældende leverandør med det samme og høre om årsagen dertil.
9. Credit card information
If you are not a member, your credit card information will be deleted once payment has been completed. If you are a member, we will save your information and you will not have to enter more than your login information.
10. Is it possible to upload my customers or do I have to type them all individually?
Once you have logged in, it will be possible to upload your contacts so it will be even easier to order transportation.
11. My shipment has been damaged.
Please send the carrier a letter containing photo documentation, in order to document your complaint. Also, call the carrier.